Sanimaja Oy - Booking conditions
Updated 1.4.2024
Making up the person must be of legal age (18 years). With the exception of New Year's and Midsummer's bookings, the person who makes the reservation must be at least 21 years old and also stay in the cabin the whole time of the reservation. Accommodation cannot be reserved on behalf of another person
Booking is confirmed when the customer has paid the advance payment (30 % of the accommodation price) + delivery fee of 12 € confirmation by the due date. The final payment due date is not later than 21 days before the beginning of the holiday.If you make the reservation less than 21 days before your trip, only one invoice will be sent to, which includes both the advance payment together with the final payment. Unless you pay the invoice by the due date, Sanimaja Oy can unilaterally cancel the reservation and return the item for sale. Unless you cancel your reservation and the item remains unsold (which is not cancelled in writing), the price of the accommodation will charged from the customer that hasn´t arrived. The customer will receive invoice and confirmation about the reservation which indicates the period of stay/cabin/price and the name of the customer. Reservations made through a travel agency, you must bring the booking confirmation (voucher) from the travel agency.
2. Cancellation policy
The cancellation must be done in writing (email, fax or letter). Failure to pay the invoice is not sufficient reason for cancellation. Making your cancellation of reserved always cancellation charges 40 € + fee 12 €. If the cancellation is made at least 28 days before the beginning of the stay, advance payment is returned, with the exception of cancellation and office expenses. If the cancellation is made 28-14 days before the beginning of the reservation the advance payment will be withholded.
If the cancellation is made less than 14 days before the beginning of the stay and the cabin is not rented again for that time the customer has to pay the whole price of tha cancelled reservation. If the cancellation is due to the reason that the customer or person who lives in the same household suddenly gets sick, gets in a serious accident or death all payments will be returned, with the exception of cancellation and office expenses. The above event needs to be demonstrated in a reliable way (medical certificate, etc.)
3. Sanimaja Oy - the right to cancel the booking
In the case of force majeure Sanimaja Oy can terminate the contract. In this case Sanimaja Oy shall as soon as possible inform the customer of the cancellation. Sanimaja Oy shall return the payment. Sanimaja Oy’s liability will be limited to the refunding of paid accommodation only for the customer.
4. The keys, cleaning and bed linen
Accommodation begins at 15.00 o´clock and ends at 12 noon. Customers can get the keys from our office by showing the receipt of the payment of the accommodation. Holiday apartment accommodation rates include free use of the apartment. Accommodation includes four rolls of toilet paper per booking, if the customers need more they need to take care of that themselves. Kitchen paper is not included in the accommodation. The customer has to take care of the cleaning of the accommodation during the stay and the final clean up. We expect that the client takes care of the following things when cleaning up: rubbish
removal , dishes(and emptying the dishwasher), toilet disinfection, stains, putting things/furniture in the right place and making the beds. If you do not want to do the final cleaning yourself, you can ask about ordering the cleaning from Sanimaja Oy in advance. If cleaning is not ordered in advance and the cabin is not cleaned up, is Sanimaja Oy have the right to charge a cleaning fee of 80 € + extra additional cleaning hours.
Even if final cleaning is ordered in advance it is required that all the furnitures and other things are in place, garbage can is empty and dirty dishes have been washed or put the the dishwasher. Also the porches and the garden area must be clean. If the end of the stay the cabin is not in the condition mentioned above and we have to clean it before the next customer the charge will be 50€/hour/cleaner. If the customer loses the key, we will charge at least 300€ from the customer. Clients are required to use linen bedding. Bed linen are not included in the rental price. Customers can also rent the bed linen from our office 11 €/set (incl duvet cover & sheet, pillowcase and towel). We recommend to book the linens in advance.
5. Damages
The customer is obliged to inform immediately/to pay for and its property damage. We will send an invoice afterwards from damages that haven´t been informed to us. The person that has rented the accommodation is responsible from the condition of the holiday apartment during the stay.
6. The number of persons
The resort is not allowed to have more of persons than what is listed in the item brochure. The number of persons is always indicated when making the reservation. It is prohibited to have a tent or caravan in the yard of the holiday apartment.
7. General rules of public order in the Hiekkasärkät cottage area
Hiekkasärkät has general rules of public order rule that must be followed. If, after pointing out the possible disruption to the customer/the disturbance caused by loud noise/music, Sanimaja Oy has the right to suspend the accommodation in full.
8. Complaints
All the complaints and notices should be pointed out to Sanimaja Oy immediately.
9. Smoking and pets
Smoking is strictly prohibited inside the holiday apartment. We will charge at least 150 € from smoking inside. If the customer has pets with it should be informed in advance. Sanimaja Oy is not responsible for any unauthorized smoking and animal allergies caused by dust, etc.
10. Removable bath barrels
Bath barrels are strictly prohibited during the accommodation.
WELCOME TO HIEKKASÄRKÄT!
Sanimaja Oy
Matkailutie 250
85100 Kalajoki
Finland
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Tel +358 8 466 682, +358 44 2772 781